Terms and Conditions

No deposit is required to book. Estimates may be canceled at no charge if the customer cancels the estimate/order prior to the start of moving services. An estimate/order may not be canceled after the mover has begun the physical moving services, including but not limited to: packing, loading, storage, transportation to and from the pick-up or delivery address, etc. Moving services may not begin until the contract for service (Bill of Lading) is signed by the customer authorizing the mover to begin services.

Fragile items (glass, mirrors, marble, TVs and electronics) are packed by the Company as part of the flat rate, unless the customer chose no packing at all or told us they will pack them themselves to save on the price; items the customer packs are Packed By Owner (PBO). Customers pack their own boxes unless our packing service is listed on this Estimate Cost For Service. For health and sanitary reasons, all mattresses, box springs, and futon pads must be properly protected in a mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Materials for packing your fragile items are included. Other packing supplies are not included in the transportation cost unless noted differently on this Estimate Cost For Service and will be charged if required.

Standard furniture disassembly and reassembly is included. Items that are extremely difficult to disassemble and were not disclosed up front (for example, a custom-built bunk bed or built-in furniture not designed to be taken apart) may require third-party professional servicing or additional labor, so please disclose them to your estimator in advance of the move to be included on the estimate. Reconnecting of appliances is not included in the estimate. Reassembly of any item is subject to the availability of tools and/or parts being available at delivery. Packing, materials, and unpacking services are available at an additional charge and are only included in this estimate if the service is listed on the services section of the estimate.

• Carrier: The moving company providing services.
• Shipper: The consumer hiring the moving company.
• CP: Carrier Packed - Items packed by the moving company.
• PBO: Packed By Owner - Items packed by the customer.
• PO: Pads Only - Fragile items to be wrapped with pads only per customer request.

Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements (e.g., if the property charges a fee for use of loading dock, or there is a parking meter in front of the building).

Customers must confirm parking restrictions with the building management or local police department at both current and new locations in order for the carrier to avoid parking violations. Long Carry or Shuttle Truck Service is included when it is disclosed up front. If parking restrictions or access were not disclosed and the truck physically cannot park close enough, Long Carry or Shuttle Truck Service charges will apply and be added to the original agreement.

The Company requires that all drawers must be emptied prior to the day of the move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls, and floors.

Make sure that all of your utilities and appliances are turned off from electric, gas, and water connections prior to the day of your move. The Company does not reassemble any utilities or appliances at either current or new locations on the day of your move-out or move-in.

The Company provides two valuation options: Limited Liability and Full Replacement Value Protection (FVP). Both plans cover furniture and boxes packed/unpacked by the Company. We suggest you purchase third-party insurance to protect your property. Please read carefully before making your selection.

Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), the Company cannot control whether proper packing methods are used by shipper. Therefore, on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc., liability is limited to $0.60 per pound per article.

The Company has the right to inspect and repair any alleged damage. Customer/shipper waives all claims and the Company is not liable or negligent for any damage to the interior or exterior of any residence including, but not limited to: walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc.

In addition, you may not give to us to carry, and we accept no liability whatsoever for: firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, or liquids.

Basic Liability: $0.60 per pound per article at no charge. If any article is lost, destroyed, or damaged while in the Company's custody, liability is limited to the actual weight of the lost, destroyed, or damaged article multiplied by $0.60 per pound per article. This is the basic liability level and is provided at no charge. It is considerably less than the average value of household goods.

Full Value Protection: Coverage is available for additional cost at customer's request. Full Value Protection cannot be purchased after the move has begun. See quote for Full Value Protection Amount of Liability.

Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Standard Service (S.S.) period is up to a maximum of thirty (30) business weekdays, not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup).

The date indicated as "1st available for delivery" is the first date of the delivery window and not the promised delivery date. Estimated delivery period is up to thirty (30) business days from the date indicated as first available for delivery.

All estimated times of arrival are subject to change depending on industry factors such as traffic, weather conditions, unforeseen mechanical problems, or unexpected services to be rendered with orders scheduled before yours. Note: The Company will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new/revised ETA (Estimated Time of Arrival) depending on our schedule.

If prior to or on the day of the scheduled pick-up the shipper tenders more property or makes a change to the initial order for which they received an estimate, the Company may either:

1. Undertake the job with the additional property, in which case the shipper would only be required to pay 100% of the binding estimate to receive the property, and the remaining balance will be billed after the 30-day deferment; or
2. The Company and shipper may execute a Revised/Rescission document PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB. This rescission document and new estimate given prior to loading will serve as the only active estimate for which charges will be calculated.

Your price is the flat rate on your binding estimate. It is not based on the weight or cubic feet/volume of your property. The maximum amount demanded at the time of delivery, prior to unloading, is 100% of the binding estimate. Actual charges may exceed the estimate only if additional services were ordered or required to be performed, if the customer moved additional items not on the inventory, or if extra service options such as packing or storage were necessary.

On occasion, the Company may use agents/independent sub-contractors on an order. Additionally, unless you purchased an "exclusive use of the vehicle" option, there is no guarantee that your items will not be temporarily stored or offloaded and reloaded onto a different vehicle than that which performed pickup, and consolidated with other shipments.

If a lawsuit becomes necessary to resolve any dispute between the Company and shipper, said suit shall and must only be brought in the circuit or county court in and for the jurisdiction where the Company's principal place of business is located. Suits involving disputes over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of said courts and agree that given the relationship to the state, such exercise is reasonable and lawful.

As per Company Terms and Conditions, in the unlikely event a customer realizes that some of their goods are damaged or missing, or if they feel that they have been overcharged or charged for services that they didn't receive prior to, during, or after services were completed, all customers fully understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.

To file a claim, please contact the Company's Claims Department in writing. In the event you are not satisfied when a resolution is made to your claim/complaint against the Company, only then may you contact any state, city, government, insurance, and consumer group such as the BBB, public media organization, internet website, or credit card agency.

The Company shall not be liable for the loss or damage of goods unless a claim is made in writing supported by pictures, value, and weight. As a condition precedent, all outstanding balances due to the Company must be paid in full before any claim can be made. Claims must be filed within nine (9) months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery. Shipper or agent has full authority to order services and enter into agreement.

The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between the Company and the shipper, arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an arbitration alternative. Arbitration is optional and not required under Federal law.

Summary of the Arbitration Process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute the opportunity to present their cases and allows a neutral third-party arbitrator to make a decision as to the merits of each side's case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator's discretion, through telephonic appearance.

Legal Effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrator's decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations.

Applicable Costs: Each party is responsible for their own costs associated with arbitration. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees.

IF YOU ADD ITEMS AT PICK-UP OR IF THE ITEMS ARE A DIFFERENT VOLUME AND/OR WEIGHT FROM WHAT IS ITEMIZED ON THIS ESTIMATE:

1. The mover may provide you with a revised estimate.
2. DO NOT allow the mover to load the truck or perform any services before you agree in writing to the new estimate.
3. If you have not signed the mover's revised estimate, and the mover loads the truck, then Federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items. Any balance due above the binding estimate would need to be billed by the mover thirty (30) days after delivery.

This is why we ask you to notify us of modifications at least three (3) business days before the scheduled pick-up date to avoid surprises at pick-up!

In accordance with 49 CFR § 375.401(a)(2) and 49 CFR §371.113(c)(1), customer agrees to waive a physical survey in-home estimate of the household goods and alternatively agrees to receive a non-physical survey based written e-mail generated Binding Estimate based upon the customer-provided item list of property to be transported and services ordered.

Customer has agreed to receive and subsequently received the FMCSA publications "Ready to Move? – Tips for a Successful Interstate Move" and "Your Rights and Responsibilities When You Move" via e-mail hyperlink and accessed the Federal consumer protection information on the Internet.

The terms of this estimate and all services to be provided are subject to the carrier's tariffs, incorporated by reference and available for inspection upon reasonable request at the carrier's offices.

Reference Links:

• https://www.fmcsa.dot.gov/protect-your-move/tips-for-success
• https://www.fmcsa.dot.gov/protect-your-move
• https://www.fmcsa.dot.gov/protect-your-move/what-if-problems

This is a Binding Estimate. The total cost will not exceed the estimated amount, provided that the shipper does not add items or request additional services beyond those listed in this estimate. The binding estimate is based on the specific inventory list and services described herein. Any changes to the inventory or services will require a new binding estimate.

No deposit is required to book. Payment is due upon delivery before unloading begins. Accepted forms of payment include: cash, certified check, money order, and major credit cards. Personal checks are not accepted at delivery. A service fee may apply for credit card payments.

If payment is not received at delivery, the Company reserves the right to place goods in storage at the customer's expense until full payment is received.

The customer is responsible for ensuring adequate access to both pickup and delivery locations. This includes clear pathways, adequate parking for the moving truck, and working elevators where applicable. If access issues that were not disclosed up front result in additional time or equipment requirements, additional charges may apply.

If the delivery location is not ready to receive goods on the scheduled delivery date, items may be placed in storage at the customer's expense. Storage charges, including handling fees for placing items into and removing from storage, will apply.

The following items are prohibited from shipment and will not be transported by the Company:

• Hazardous materials (flammables, explosives, corrosives)
• Perishable food items
• Plants and live animals
• Ammunition and firearms (unless properly declared and legal)
• Illegal substances
• Items of extraordinary value without prior written agreement
• Propane tanks (full or partially full)
• Aerosol cans
• Paints, solvents, and chemicals
• Car batteries and fluids

Items of extraordinary value (defined as items valued at more than $100 per pound) must be specifically identified and listed on the inventory with their replacement value. Failure to disclose high-value items may limit the Company's liability for such items to the basic valuation of $0.60 per pound per article.

The Company is not responsible for the internal mechanical operation of any item, including but not limited to: clocks, electronic equipment, appliances, pianos, and antique mechanisms. Items should be serviced by qualified technicians before and after the move if necessary.

The Company is not liable for damage caused by or resulting from pre-existing conditions or defects in furniture, appliances, or other items. This includes but is not limited to: veneer lifting, loose joints, cracked marble, worn finishes, and particle board deterioration.

Moving services may be affected by adverse weather conditions. The Company reserves the right to reschedule moves due to severe weather that could endanger the safety of the crew or the customer's belongings. Such rescheduling will not result in cancellation fees.

The Company shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, government actions, epidemics, pandemics, natural disasters, or other events that could not have been foreseen or prevented.

The customer or an authorized representative must be present at the time of delivery to accept the shipment, inspect items, note any damages or missing items on the inventory, and make payment. If no one is available to accept delivery, storage charges will apply, and redelivery will be scheduled at an additional cost.

Upon delivery, the customer is responsible for verifying that all items listed on the inventory have been delivered and for noting any visible damage or missing items on the delivery receipt. Failure to note damage or missing items at the time of delivery may affect the customer's ability to file a successful claim.

Tips and gratuities for moving crew members are not included in the estimate and are at the customer's discretion. The Company does not require or expect tips, but they are appreciated for exceptional service.

The Company respects your privacy and will protect your personal information. Customer information will only be used for the purpose of providing moving services and will not be sold or shared with third parties except as necessary to complete the move (e.g., partner carriers for long-distance moves) or as required by law.

This estimate, together with the Bill of Lading signed at pickup, constitutes the entire agreement between the customer and the Company regarding the moving services described herein. Any modifications to this agreement must be made in writing and signed by both parties.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

By e-signing the estimate, the customer agrees to the Terms and Conditions stated above. The customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.